Privacy Policy – City Taxis Sunraysia

At City Taxis Sunraysia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information, and how you can contact us with any questions or concerns.

This policy applies to all personal information collected through our website, phone bookings, emails, social media platforms, mobile apps, and any other communication channels. We may update this policy from time to time, so we encourage you to review it periodically.

What Information We Collect

We may collect personal information including your name, phone number, email address, pickup and drop-off details, booking preferences, and any other information required to provide our taxi services.

Why We Collect and Use Your Information

We collect personal information to:

• Book and manage your taxi services
• Communicate with you regarding bookings or enquiries
• Provide safe, reliable, and efficient services
• Improve our services and customer experience
• Inform you about promotions or special offers (where permitted)

We only collect information that is reasonably necessary to operate our services.

Who Controls Your Personal Information

City Taxis Sunraysia is responsible for managing personal information collected through its platforms.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Access to personal data is restricted to authorised personnel only.

Alcohol & Drug Policy (Safety Commitment)

City Taxis Sunraysia is committed to maintaining a safe, healthy, and responsible workplace. We recognise the risks associated with alcohol and drug misuse and take proactive steps to ensure the safety of our employees, passengers, and the wider community.

This policy applies to all employees, contractors, and representatives while performing work duties or driving for company purposes.

The objectives of this policy are to:

• Reduce the risk of injury or damage caused by alcohol or drug misuse
• Clearly define expected behaviour during working hours
• Ensure off-duty conduct does not affect work performance or safety
• Explain how incidents involving unfit-for-work behaviour are managed

Employees are expected to comply with this policy at all work locations and when operating company vehicles.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

At City Taxis Sunraysia, we respect your privacy and are committed to protecting your personal information.

What Information We Collect

• Name, phone number, and email address
• Pickup and drop-off locations
• Booking details and preferences
• Other information required to provide services

Why We Collect and Use Your Information

• Manage taxi bookings
• Communicate regarding enquiries
• Ensure safe and reliable services
• Improve customer experience
• Send promotions where permitted

Who Controls Your Personal Information

Data Security

We take reasonable steps to protect personal data from misuse, loss, unauthorised access, or disclosure.

Alcohol & Drug Policy (Safety Commitment)

City Taxis Sunraysia is committed to maintaining a safe, healthy, and responsible workplace. We recognise the risks associated with alcohol and drug misuse and take proactive steps to ensure the safety of our employees, passengers, and the wider community.

This policy applies to all employees, contractors, and representatives while performing work duties or driving for company purposes.

The objectives of this policy are to:

• Reduce the risk of injury or damage caused by alcohol or drug misuse
• Clearly define expected behaviour during working hours
• Ensure off-duty conduct does not affect work performance or safety
• Explain how incidents involving unfit-for-work behaviour are managed

Employees are expected to comply with this policy at all work locations and when operating company vehicles.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or any related policies, please contact us using the details below: